Jump to Dillard's: Alerts;
• Dillard’s operates over 300 department stores in 29 states throughout the US and is working hard to compete against retail giants in its industry.
• Dillard’s lack of strict labor monitoring and transparency has received the attention of high-profile shareholders, who want to verify Dillard's supply chain.
• Discrimination complaints and lawsuits have plagued Dillard's, as minority women and men accuse the company of complacency and even systematic endorsement of racially profiling customers.
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-- Profile Updated 07/01/2010
Dillards operates about 330 department stores in 29 states throughout the US. The Little Rock Arkansas-based company employed over 51,385 people and reported sales of $7.8 billion in fiscal 2007.
Dillard International Inc. - Las Vegas, NV
- Dillard Investment Co. Inc. - Little Rock, AR
- Dillard Travel - Little Rock, AR
Dillard Travel - Little Rock, AR
- Dillard's Fort Worth Division - Fort Worth, TX
- Dillard's Southeast Division - Saint Petersburg, FL
- Dillard's St. Louis Division - Saint Louis, MO
- The Castner-Knott Dry Goods Co. - Little Rock, AR
Little Rock, AR 72201 USA
In May 2001, Dillard's was ordered by a jury to pay $800,000 in a wrongful death trial in a Houston state court. During a confrontation with a store policeman, the man was hogtied and hit, which resulted in his death soon after.
-- Associated Press, 10/24/2005
In May 2001, Dillard's was ordered to pay more than $56,000 in damages for pain and suffering, $1.1 million in punitive damages, and more than $146,000 in attorney's fees to two Arkansas women who had filed a racial discrimination lawsuit against the department store. The lawsuit alleged that the women were wrongfully detained at a Dillard's store in 1996 and accused of shoplifting. No evidence of theft was found. In April 2001, a federal appeals court upheld the $1.2 million verdict against Dillard's in a discrimination lawsuit. The suit was filed by a black woman who said she was denied a free cologne sample because of her race.
-- Seattle Post-Intelligencer, 02/20/2002
Ethics and Governance
Dillard's received an "F" grade on the 2006 NAACP Economic Reciprocity Initiative report. The grade reflects a measurement of corporate America's commitment to the African American citizenry and other people of color. Companies were surveyed for their activity in employment, vendor development and contracting, advertising and marketing, dealerships and philanthropy.
-- NAACP, 07/18/2006
In 2006, CEO William Dillard II made $4,381,516 from Dillard Inc. This total compensation translates to Dillard earning $84,259 per week.
-- AFL-CIO, 04/05/2006
Dillard's shareholders have urged the company to disclose its code of conduct and vendor standards. While competitors like Kohl's, JC Penney, and Macy's, Inc. have taken steps to disclose their codes of conduct in publicly available reports, Dillard's has not. In addition to disclosing the company code of conduct, shareholders are asking for updates on implementation of independent monitoring in supply chain factories.
-- Interfaith Center for Corporate Responsibility, 01/20/2006
Dillard's has a policy of hiring armed, off-duty police officers to provide security. Since 1994, at least six people have died after confrontations with Dillard's security officers. In all cases but one, the victims were minorities. None of the victims had weapons.
-- Houston Chronicle, 11/27/2005
Source URL: none available
In 2005, Dillard's paid $15 million to settle a lawsuit brought on behalf of a 5 year old girl whose fingers were amputated in a defective escalator at the company's St. Petersburg, Florida store. At the time another lawsuit against Dillard's was under consideration in Iowa. In that case another child also lost fingers. Dillard's used unlicensed workers on escalator repairs to save money, set up a fake service company to avoid state inspections, and failed to report dozens of accidents to state regulators.
-- St. Petersburg Times, 02/02/2005
Dillard's was sued by more than 80 African American shoppers in Texas claiming racial profiling. The company has also been sued by customers in Mississippi, Kentucky and Georgia on similar allegations.
-- St. Petersburg Times, 06/04/2004
Source URL: none available
In January 2003, a Texas district judge ordered Dillard's not to destroy security personnel notebooks and logs that plaintiffs in lawsuits against the retailer claim may show systematic targeting of minority and low-income shoppers for surveillance and intimidation. According to documents given to an attorney for a plaintiff in a discrimination suit against the store, a Dillard's official in May 2000 ordered that all security officer notebooks, logs and other documents be sent to corporate headquarters and that no copies be retained by local stores. An internal e-mail dated July 2001 stated that "all unauthorized forms or notebooks containing narrative information of non-arrest activity must be destroyed."
-- New Pittsburgh Courier, 01/01/2003
Source URL: none available
In 2002, BusinessWeek named Dillard's as having one of the worst corporate boards. The company was listed because CEO Willaim Dillard, before his death in February 2002, presided over a board that included four of his children. There was no nominating committee for board members and two-thirds of the board was elected by holders of privately held Class B shares.
-- Business Week, 10/07/2002